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Case Study #8 “Designing an HR service”

Linking HR to organizational vision

Situation: A service firm wanted to expand their offerings to customers but was unsure of the issues involved in creating the service, and simultaneously a large client pressed them for time.

Action: With effective use of our previous time with the client, Dave quickly understood the broad vision the client had for this service. Dave designed a research approach to investigate competing organizations, services, etc. The research produced enough information and data for the client to design and start the new service immediately!

Result: It continues today as a unique service for customers of this client.