Case Study #14 “Keeping the Beds Open”
Situation: Nurses are the life blood of a hospital, without RN’s…beds can not be opened for patients. A community hospital with a great reputation had lost its ability to recruit effectively.
Action: Dave brought order where there was none. Once engaged in the assignment, Dave saw that the supporting systems and practices for hiring RN’s was counter productive. Dave got the Nursing Management to agreed to a process change and timely response to candidates. An outreach by Dave to those who were in the candidate database, and normal posting practices produced sufficient candidate flow to meet hiring needs, without agency fees. Adding urgency, prompt response, and professional treatment to these candidates through out the process produced hiring success.
Result: In an incredibly short time, the hiring rate for RN’s had moved from 1.8/week to 3.4/week with no significant increase in cost. Beds remained open and overtime was set to decrease as trained RN’s were now added to staffing and rotations throughout all floors and specialties of the hospital.